Shipping policy
SHIPPING POLICY
Order Processing Time
All orders are processed within 1β3 business days (excluding weekends and public holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Destinations
We ship to select international destinations. Available shipping locations will be shown at checkout.
Estimated Delivery Time
Delivery times vary based on destination and shipping method. Estimated delivery timelines will be displayed at checkout. Please note that delivery times are estimates and may be affected by customs processing, weather conditions, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Delays
We are not responsible for delays caused by customs clearance, courier issues, or events beyond our control. We appreciate your patience in such cases.
Incorrect Address
Please ensure your shipping address is accurate at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.
Lost or Missing Packages
If your tracking information shows that your order was delivered but you have not received it, please contact the carrier first. If the issue remains unresolved, contact us at Info@monisoa.com, and we will assist where possible.
Contact Us
For any shipping-related questions, please reach out to us at Info@monisoa.com.